Return & Exchange Policy

Returns

• We offer returns only on defective products within 7 days of purchase.
• Proof of purchase (invoice or receipt) is required for all returns.
• Products must be returned in their original packaging where possible.

Exchanges

• Defective products may be exchanged for the same item or a suitable replacement,
  subject to availability.
• Exchanges are not offered for change of mind purchases.

Return Shipping Costs

• Customers are responsible for paying the shipping costs for returning defective items. Shipping costs are non-refundable.

How to Arrange a Return or Exchange

• Contact our customer service team at sales@conceptkleen.com.au or call 1800 009 555 within 7 days of receiving your order.
• Provide your order details, reason for return, and photos (if applicable).
• Once approved, return the item to:
  Concept Kleen
  2/12 Nicole Close
  Bayswater North VIC 3153